Who we are
Clearlift Material Handling ("Clearlift", "we") sells, hires and services EP Equipment forklifts and warehouse trucks across the Republic of Ireland and Northern Ireland. Two companies trade as Clearlift: one registered in Northern Ireland and one in the Republic of Ireland (details below). They decide how the personal information described here is used, so they are its controllers under the GDPR and the UK GDPR.
Clearlift Material Handling
Clearlift Material Handling Limited, registered in Northern Ireland, company number NI604828, registered office 1st Floor Suite B, The Printworks, 35-39 Queen Street, Belfast, BT1 6EA.
Clearlift Material Handling Limited, registered in the Republic of Ireland, company number 591324.
Email sales@clearlift.ie
Republic of Ireland 01 5267 411, Halltown, Dunderry, Navan, Co. Meath, C15 N8C4
Northern Ireland 028 3833 7038, Unit 3 Carn Drive, Carn Industrial Estate, Portadown, BT63 5WJ
This policy covers clearlift.ie, enquiries you send us, and the details we keep when you buy, hire or have a machine serviced. It doesn't cover other websites we link to.
What we collect
When you send an enquiry or quote request
- Your name, phone number and email address (required).
- Your company and whether you're in the Republic of Ireland, Northern Ireland or Great Britain.
- What you're looking for: the machines you tick, buy or hire, and anything you type in the message box.
- For service requests, the machine details you give us.
- Whether you ticked the box to get our news and offers.
With each enquiry the form also records the page you sent it from, the model and price shown on that page, the campaign tags in the link that brought you to the site (for example, from one of our adverts), your Google Analytics visitor ID, and HubSpot's visitor cookie, so we can see which pages and adverts lead to enquiries.
When you call, email or WhatsApp us
Your number or address and what you tell us, so we can reply and keep a record of the enquiry.
When you buy, hire or have a machine serviced
Contact and billing details for your business, delivery and site addresses, the machines you have from us, contracts, invoices and service and thorough examination records.
When you use the website
Pages viewed, how you found the site, the device and browser you use and an approximate location from your IP address, through cookies and similar tools. Google Analytics and the Meta Pixel run on every visit. HubSpot's tracking and Microsoft Clarity only run if you accept them in the cookie banner. See our cookie policy.
We don't ask for sensitive information such as health details, and the site isn't meant for children.
How we use it, and why we're allowed to
| What we do | Legal basis |
|---|---|
| Reply to your enquiry, send a quote and arrange a visit, demo or delivery | Taking steps at your request before a contract, and our legitimate interest in answering business enquiries |
| Supply, hire and service machines, invoice and keep records | Performing our contract with you |
| Keep accounts, tax records and thorough examination records | Legal obligations |
| Send our news and offers by email | Your consent, when you tick the box. Every email has an unsubscribe link. |
| Follow up on a quote we sent you | Our legitimate interest in following up a quote you asked for |
| See how the site is used and which adverts work, with Google Analytics and the Meta Pixel | Our legitimate interest in understanding how our website and adverts perform |
| Link your visits to your enquiry and see how pages are used, with HubSpot tracking and Microsoft Clarity | Your consent, given in the cookie banner |
| Keep the site and forms secure and stop spam | Our legitimate interest in running a safe website |
Where we rely on legitimate interests, we've weighed them against your rights, and you can object at any time (see Your rights).
Information sent outside Ireland and the UK
Some of these companies, or their support teams, are based in the United States. Where information leaves the European Economic Area or the UK, it is protected by an adequacy decision (such as the EU-US Data Privacy Framework and its UK extension) or by standard contractual clauses approved by the European Commission and the UK.
How long we keep it
- Enquiries and quotes that don't lead to an order: 2 years after we were last in touch.
- Customer, contract and invoice records: 6 years after the end of the contract or the last sale, as tax law requires.
- Service and thorough examination records: 6 years after we last worked on the machine.
- Newsletter: until you unsubscribe.
- Cookies: see the cookie policy for each one.
Your rights
You can ask us, free of charge, to:
- give you a copy of the information we hold about you
- correct anything that's wrong or incomplete
- delete it, where we don't need to keep it
- limit how we use it, or object to us using it, including for marketing at any time
- send it to you or another company in a common format
Where we rely on your consent, you can withdraw it at any time: unsubscribe from our emails, or change your cookie settings. To stop Google Analytics and the Meta Pixel, see Blocking cookies in our cookie policy. Email sales@clearlift.ie or call us to make a request. We'll reply within one month.
Complaints
Please talk to us first. You can also complain to the regulator: the Data Protection Commission in the Republic of Ireland, or the Information Commissioner's Office in Northern Ireland and the rest of the UK.
Keeping it safe
The site uses HTTPS, our forms send straight to HubSpot, and access to our systems is limited to staff who need it. No system is perfectly secure, so if we ever have a breach that puts you at risk, we'll tell you and the regulator as the law requires.
Changes to this policy
We'll update this page when what we do changes. The date at the top shows when it last changed.